Refund Policy

Return & Refund Policy

TEQ Offroad offers a 60-day return window. You have 60 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the item must:

  • Be in the same condition you received it

  • Be unused, uninstalled, unworn, and free from damage

  • Include all original packaging, hardware, instructions, and tags

  • Be accompanied by proof of purchase or order number

Items returned with missing packaging, missing hardware, signs of installation, damage, wear, or use may be denied or subject to additional deductions.

Non-Defective Returns

Returns for reasons including, but not limited to:

  • Changed my mind

  • No longer needed

  • Ordered the wrong item

  • Bought by mistake

  • Found another product

  • Vehicle was sold or project changed

are considered non-defective returns.

Approved non-defective returns are subject to:

  • A 20% restocking fee

  • Original shipping charges are non-refundable

  • Return shipping costs are the responsibility of the customer

The restocking fee will be deducted from your refund amount.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or you received the wrong item, please contact us within 7 days of delivery at [email protected].

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

If the issue is confirmed to be caused by TEQ Offroad or a manufacturing defect, we will provide a prepaid return shipping label and issue a full refund or replacement at no additional cost.

Apparel & Gear

Apparel and gear may be returned within 60 days of delivery if they are:

  • Unworn

  • Unwashed

  • In original condition

  • Returned with tags and original packaging

Stickers & Decals

Due to the nature of stickers and decals, all sticker and decal sales are final. Stickers and decals are not eligible for return, refund, exchange, or warranty.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to:

  1. Return the original item

  2. Wait for the return to be approved

  3. Place a new order for the desired item

Order Cancellations

Orders that have not yet shipped may be canceled.

Canceled orders are subject to a 5% cancellation fee to cover non-refundable credit card and payment processing costs, provided that TEQ Offroad is still within the stated lead time for the order.

If TEQ Offroad has exceeded the advertised lead time for your order, the order may be canceled without a cancellation fee.

Orders that have already shipped cannot be canceled and must follow the standard return process.

Refund Processing

Once your return is received, inspected, and approved, refunds are typically processed within 7–10 business days.

Refunds are issued to the original payment method. Please note that your bank or credit card company may require additional time to post the refund.

Any applicable restocking fees, cancellation fees, shipping charges, or deductions for missing/damaged packaging will be subtracted from the refund amount.

How to Start a Return

To begin a return, use the return form on our website or email [email protected].

Please include:

  • Your order number

  • The item(s) being returned

  • The reason for the return

If your return is approved, please include the following inside the return package:

  • The item(s) being returned

  • A copy of your return authorization or return slip

  • A copy of the original packing slip or order confirmation

Returns sent without prior authorization may be delayed or refused.

Contact Us

If you need assistance with a return, refund, or cancellation, contact us at:

Email: [email protected]